SHIPPING POLICY

Thank you for shopping with Nitty Empire.

Order Processing

Orders are processed after payment has been successfully received. Processing time may vary depending on the product, availability and whether an item requires customization.

Please ensure that your name, shipping address and contact information are correct before completing your order.

Shipping

Shipping rates and available delivery options are displayed at checkout where applicable.

Estimated delivery times are estimates only and may be affected by the carrier, weather, holidays, customs or other circumstances outside Nitty Empire's reasonable control.

Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details using the contact information provided with their order.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Lost or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier and Nitty Empire as soon as possible.

If your package arrives visibly damaged, please take photographs of the packaging and products and contact us promptly.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.