REFUND & RETURN POLICY

At Nitty Empire, customer satisfaction is important to us. Due to the personal and hygienic nature of our hair, wig, skincare and beauty products, the following return conditions apply.

Wigs & Hair Products

Returns or exchanges may be requested within 7 days of delivery, provided that the item:

• Has not been worn, tried on extensively, washed or used

• Has not been cut, coloured, bleached, styled or chemically altered

• Has not had the lace cut or altered

• Remains in its original condition and packaging

• Has all original tags and accessories attached

For hygiene reasons, wigs and hair products that have been worn, altered or used cannot be returned.

Customized, personalized and clearance/final-sale items are final sale unless they arrive damaged, defective or incorrect.

Skincare & Beauty Products

For health and hygiene reasons, opened or used skincare and cosmetic products are final sale.

An unopened skincare or beauty product may be eligible for return within 7 days of delivery if it remains unused, sealed and in its original packaging and condition.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, leaking, or you receive an incorrect product, please contact Nitty Empire within 48 hours of delivery and provide your order number along with clear photographs of the product and packaging.

We will review the issue and determine the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective or incorrectly supplied by Nitty Empire.

Original shipping charges are non-refundable except where required by applicable law.

Please contact Nitty Empire before returning any product. Unauthorized returns may not be accepted.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws